Cancellation & Refund Policy
This service is a one-time digital purchase for the generation and delivery of a VR/5 Vehicle History Report.
No Ongoing Subscription
There are no recurring charges, subscriptions, or ongoing billing associated with this service. You will only be charged once at the point of purchase.
Cancellation Before Delivery
You may request to cancel your order before the report has been generated and delivered.
- If your request is received in time and the report has not yet been processed, you will receive a full refund.
- Due to the automated and immediate nature of our service, cancellation may not always be possible once processing has begun.
After Report Delivery
Once your VR/5 Report has been generated and delivered, the service is considered fully completed.
- No cancellation is possible after delivery
- No refunds will be issued once the report has been delivered
Consumer Rights (Digital Content)
By completing your purchase, you:
- Acknowledge that the service is digital content supplied immediately
- Agree that delivery begins straight away
- Accept that your right to cancel is lost once the service has been fully performed
Refund Exceptions
We will provide a full refund in the following circumstances:
- We are unable to generate or deliver your report
- A technical error occurs preventing delivery
- The report provided is materially incorrect due to our system error
Incorrect Information Provided
We are not responsible for errors resulting from:
- Incorrect vehicle registration details (VRM) entered by you
- Misunderstanding of the service scope
- Expectation that this service taxes your vehicle
No refunds will be issued in these cases once the report has been delivered.
Contact for Cancellation / Refund Requests
To request a cancellation (where applicable) or raise a refund query, please contact:
Email: Info@vehicleinformationservice.co.uk