Privacy and Cookie Policies
Effective Date: 24 March 2026
This Privacy and Cookies Policy (“Policy”) describes how www.vehicleinformationservice.co.uk (“we,” “us,” or “our”) collects, uses, processes, and protects your personal data when you visit our website or use our services.
We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you confirm that you have read and understood this Policy.
1. Who We Are
www.vehicleinformationservice.co.uk is an independent, private service provider offering vehicle search services and VR/5 Vehicle History Reports.
We are not affiliated with the DVLA or any government body.
Contact:
Email: Info@vehicleinformationservice.co.uk
2. Information We Collect About You
- Name, email address, and phone number
- Vehicle Registration Mark (VRM)
- Payment and billing details (processed securely by third-party providers)
- Any communications sent to us
- IP address, browser type, device data
- Website usage data
- Cookies and tracking technologies
3. How We Use Your Information
- Provide your requested vehicle report
- Process your payment
- Deliver results and confirmations
- Respond to enquiries
- Send service-related updates
- Improve website performance and user experience
- Protect against misuse or fraud
- Meet regulatory and legal obligations
4. How We Share Your Information
- Payment processors (e.g., Stripe, PayPal)
- Vehicle data providers
- Email systems
- Analytics providers (e.g., Google Analytics)
- Legal authorities when required
5. Data Security
- SSL encryption
- Secure servers
- Restricted access controls
6. International Transfers
Some providers may process data outside the UK/EEA.
We ensure safeguards such as standard contractual clauses are in place.
7. Cookies Policy
- Essential cookies – required for the site to work
- Analytics cookies – help improve performance
- Functionality cookies – remember preferences
8. Data Retention
- To provide services
- For legal, tax, and compliance reasons
9. Your Rights (UK GDPR)
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict processing
- Data portability
- Object to processing
10. Complaints
You may contact the Information Commissioner’s Office (ICO):
www.ico.org.uk
We recommend contacting us first.
11. Changes to This Policy
We may update this Policy at any time.
Changes will be posted with a new effective date.
15. Contact
For any questions:
Info@vehicleinformationservice.co.uk